How We Work, What We Share
Building automation scripts and business bots means handling your data, your processes, and your trust. We believe you deserve to know exactly how we operate—not just the polished version, but the real decisions we make every day to protect your business and deliver results that actually work.
What Drives Our Work
These aren't buzzwords we hang on the wall. They're the principles that guide every script we write and every client conversation we have.
Clear Communication
When something breaks or doesn't work as expected, we tell you immediately. No hiding behind technical jargon or waiting until the next meeting. You get straight answers about what happened and how we're fixing it.
Code Ownership
Every script we build for you belongs to you—completely. We document everything, explain how it works, and make sure you're never locked into depending on us. If you want to take it in-house or to another developer, you can.
Realistic Timelines
We'd rather give you an honest estimate that's a week longer than promise something unrealistic. Automation projects have unexpected challenges. We pad our timelines because experience has taught us that's the only way to deliver consistently.
No Hidden Costs
Our quotes include everything we can anticipate. If scope changes or we discover something unexpected, we discuss it before doing the work—not after. You'll never get a surprise invoice from us.
Your Data, Your Control
We're based in Taichung and work with businesses across Taiwan who need automation that respects local privacy expectations. When you share access to your systems or data with us, here's what actually happens.
We never store client data on our personal devices. Everything lives in secure cloud environments with access logs we can share with you anytime. Most of our bots run on your infrastructure anyway, so your data never even passes through our systems.
- We use temporary access credentials that expire when the project ends
- All code repositories are private and access-controlled
- We sign NDAs before seeing any sensitive business information
- Our testing uses anonymized sample data, not your real customer information
- You can revoke our access at any point with a single click
Who's Responsible
Small team means you know exactly who's working on your project and who to contact when you need answers.
Ingrid Terrell
Lead DeveloperI handle most of the technical work and client communication. Before starting Brain-Logix in early 2023, I spent five years building automation systems for manufacturing companies in central Taiwan. I learned the hard way that promising too much and explaining too little destroys client relationships.
When you work with us, you're working with me directly. I review every script before deployment, and I'm the one who answers when things go wrong at 11pm—which happens more often than I'd like, but that's the reality of automation work.
You can reach me at help@brain-logix.com or call +88635321670 during business hours. For urgent issues outside those times, the same number connects to my mobile.
Our 2024 Performance
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Questions About Our Process?
Transparency means being available to explain how we work. If you're considering automation for your business and want to understand our approach in detail—including the parts that might not work for your situation—let's talk. We'd rather have an honest conversation now than discover mismatched expectations later.
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